SCCOnline is here to help students and faculty with online learning. We provide the campus with D2L Brightspace, Panopto, Respondus LockDown Browser/Monitor, and Honorlock.
We are in the office Monday through Thursday 8:00am-4:30pm and Friday 8:00am-1:30pm (evening hours will return for fall semester). SCCOnline is closed on days that the college is closed and has reduced hours on days that classes are not in session.
- Email: scconline@sccsc.edu
- Phone: (864) 592-4961 (local) or (888) 364-9080 (toll-free)
- Honorlock Support: Click the Live Chat button for 24/7 help
When requesting assistance, please include:
- Name (as it appears in SCC records)
- Student ID number
- SCC email address
- Phone number
- Course(s) including section number (e.g. ENG-123-A99N)
- Description of the problem and any error messages you received (screenshots are very helpful)
- Results from the D2L System Check (opens in a new window)
Problems with logging in (usernames/passwords), the MySCC portal, and email
- Contact the IT Helpdesk at (864) 592-4682 (local) or (877) 722-2754
- Visit the MySCC Portal page to look up your username or reset your password.
D2L Brightspace
- Contact your instructor with questions about the content in the course, grades, or deadlines
- Use the Get Help button or the D2L Help menu for quick answers
- Contact SCCOnline (above) for assistance during business hours or use the after hours support below
- D2L status page
- D2L Login Handout
Honorlock Tests
- Test must be taken on Windows, Mac, or Chromebook computers
- Use the Live Chat button for help during test pre-check or during the test
- Visit the HonorLock Support page for live chat
- Call (844) 243-2500
- Honorlock status page
Respondus LockDown Browser Tests
- Tests must be taken on Windows, Mac, or iPad
- Visit the Respondus LockDown Help page to download or troubleshooting tips
- Before or after test, please contact SCCOnline (above)
- Respondus LockDown status page
(SCC does not use the other products listed)
Panopto
- Visit the Panopto support pages for help with Panopto
- Contact SCCOnline (above) for assistance during business hours
- Panopto status page
Location
- Giles Campus Library Learning Resources Building, LIB-128 and 130
- Check in at Library Circulation Desk
- Campus Map (PDF opens in new window)
Building 13 on map - Directions (PDF opens in new window)
Staff
- Neil Griffin – Director (LIB-130)
- Bryana Atkinson – Online Support Specialist (LIB-128)