Need Help?

SCCOnline is here to help students and faculty with online learning. We provide the campus with D2L Brightspace, Panopto, Respondus LockDown Browser/Monitor, and Honorlock.

We are in the office Monday – Thursday 8:00am-4:30pm and Friday 8:00am-1:30pm.  We also have after hours support for D2L Brightspace and Honorlock.

  • Email:  scconline@sccsc.edu
  • Phone:  (864) 592-4961 (local) or (888) 364-9080 (toll-free)
  • D2L After-Hours/Weekends/Holidays:  (877) 325-7778 (toll-free)
  • Honorlock Support:  Click the Live Chat button for 24/7 help

When requesting assistance, please include:

  • Name (as it appears in SCC records)
  • Student ID number
  • SCC email address
  • Phone number
  • Course(s) including section number (e.g. ENG-123-A99N)
  • Description of the problem and any error messages you received (screenshots are very helpful)
  • Results from the D2L System Check (opens in a new window)

Problems with logging in (usernames/passwords), the MySCC portal, and email

  • Contact the IT Helpdesk at (864) 592-4682 (local) or (877) 722-2754
  • Visit the MySCC Portal page to look up your username or reset your password.

D2L Brightspace

  • Contact your instructor with questions about the content in the course, grades, or deadlines
  • Use the D2L Help menu for quick answers
  • Contact SCCOnline (above) for assistance during business hours or use the after hours support below

Nights/Weekends/Holidays (24/7/365) D2L Help:

Respondus Monitor Tests

  • Visit the Respondus LockDown Help page to download or troubleshooting tips
  • Use live chat option during test pre-check or during the test for immediate help from Respondus.
  • Before or after test, please contact SCCOnline (above)
  • Tests must be taken on Windows, Mac, or iPad

HonorLock Tests

  • Use the Proctoring Support options during test pre-check or during the test for immediate help from Honorlock
  • Visit the HonorLock Support page for live chat,
  • Test must be taken on Windows, Mac, or Chromebook

Panopto

  • Visit the Panopto support pages for help with Panopto
  • Contact SCCOnline (above) for assistance during business hours

Location

  • Giles Campus Library Learning Resources Building, LIB-128 and 130
  • Check in at Library Circulation Desk
  • Campus Map (PDF opens in new window)
    Building 13 on map
  • Directions (PDF opens in new window)

Staff

  • Neil Griffin – Director (LIB-130)
  • Bryana Atkinson – Online Support Specialist (LIB-128)