Need Help?

SCCOnline is here to help students and faculty with online learning. We provide the campus with D2L Brightspace, Panopto, Respondus LockDown Browser/Monitor, and Honorlock.

We are in the office Monday through Thursday 8:00am-4:30pm and Friday 8:00am-1:30pm. We also have after hours support for D2L Brightspace and Honorlock. SCCOnline is closed on days that the college is closed and may have reduced hours on days that classes are not in session.

  • Email:  scconline@sccsc.edu
  • Phone:  (864) 592-4961 (local) or (888) 364-9080 (toll-free)
  • D2L After-Hours/Weekends/Holidays:  (877) 325-7778 (toll-free)
  • Honorlock Support:  Click the Live Chat button for 24/7 help

When requesting assistance, please include:

  • Name (as it appears in SCC records)
  • Student ID number
  • SCC email address
  • Phone number
  • Course(s) including section number (e.g. ENG-123-A99N)
  • Description of the problem and any error messages you received (screenshots are very helpful)
  • Results from the D2L System Check (opens in a new window)

Problems with logging in (usernames/passwords), the MySCC portal, and email

  • Contact the IT Helpdesk at (864) 592-4682 (local) or (877) 722-2754
  • Visit the MySCC Portal page to look up your username or reset your password.

D2L Brightspace

  • Contact your instructor with questions about the content in the course, grades, or deadlines
  • Use the D2L Help menu for quick answers
  • Contact SCCOnline (above) for assistance during business hours or use the after hours support below
  • D2L status page

Nights/Weekends/Holidays (24/7/365) D2L Help:

Honorlock Tests

  • Test must be taken on Windows, Mac, or Chromebook
  • Use the Live Chat button for help during test pre-check or during the test
  • Visit the HonorLock Support page for live chat
  • Call (844) 243-2500
  • Honorlock status page

Respondus LockDown Browser Tests

Panopto

Location

  • Giles Campus Library Learning Resources Building, LIB-128 and 130
  • Check in at Library Circulation Desk
  • Campus Map (PDF opens in new window)
    Building 13 on map
  • Directions (PDF opens in new window)

Staff

  • Neil Griffin – Director (LIB-130)
  • Bryana Atkinson – Online Support Specialist (LIB-128)