SCCOnline is here to help students and faculty with online learning. We provide the campus with D2L Brightspace, Panopto, Respondus LockDown Browser/Monitor, and Honorlock.
We are available Monday – Thrusday 8:00am-7:00pm and Friday 8:00am-1:30pm and after hours support is available for D2L Brightspace.
- Email: scconline@sccsc.edu
- Phone: (864) 592-4961 (local) or (888) 364-9080 (toll-free)
- D2L After-Hours/Weekends/Holidays: (877) 325-7778 (toll-free)
When requesting assistance, please include:
- Name (as it appears in SCC records)
- Student ID number
- SCC email address
- Phone number
- Course(s) including section number (e.g. ENG-123-A99N)
- Description of the problem and any error messages you received (screenshots are very helpful)
Problems with logging in (usernames/passwords), the MySCC portal, and email
- Contact the IT Helpdesk at (864) 592-4682 (local) or (877) 722-2754
- Visit the MySCC Portal page to look up your username or reset your password.
D2L Brightspace
- Contact your instructor with questions about the content in the course, grades, or deadlines
- Use the D2L Help menu for quick answers
- Contact SCCOnline (above) for assistance during business hours
After Hours Support:
- Visit the D2L Support page for live chat support or call (877) 325-7778
- D2L Support Request Form
Respondus Monitor Tests
- Visit the Respondus LockDown Monitor Help page to download or troubleshooting tips
- Use live chat option during test pre-check or during the test for immediate help from Respondus.
- Before or after test, please contact SCCOnline (above)
- Tests must be taken on Windows, Mac, or iPad
HonorLock Tests
- Use the Proctoring Support options during test pre-check or during the test for immediate help from Honorlock
- Visit the HonorLock Support page for live chat,
- Call 844-243-2500
- Test must be taken on Windows, Mac, or Chromebook
Panopto
- Visit the Panopto support pages for help with Panopto
- Contact SCCOnline (above) for assistance during business hours
Location
- Giles Campus Library Learning Resources Building, LIB-130
- Check in at Library Circulation Desk
- Campus Map (PDF opens in new window)
Building 13 on map - Directions (PDF opens in new window)
Staff
- Neil Griffin – Director
- Bryana Atkinson – Student Support Specialist
- Allyson Sapko – Faculty Support Specialist