Need Help?

SCCOnline is here to help students and faculty with online learning. We provide the campus with D2L Brightspace, Panopto, Respondus LockDown Browser/Monitor, and Honorlock.

We are in the office Monday through Thursday 8:00am-4:30pm and Friday 8:00am-1:30pm. SCCOnline is closed on days that the college is closed and has reduced hours on days that classes are not in session.

  • Email:  [email protected]
  • Phone:  (864) 592-4961 (local) or (888) 364-9080 (toll-free)
  • Honorlock Support:  Click the Live Chat button for 24/7 help

When requesting assistance, please include:

  • Name (as it appears in SCC records)
  • Student ID number
  • SCC email address
  • Phone number
  • Course(s) including section number (e.g. ENG-123-A99N)
  • Description of the problem and any error messages you received (screenshots are very helpful)
  • Results from the D2L System Check (opens in a new window)

Problems with logging in (usernames/passwords), the MySCC portal, and email

  • Contact the IT Helpdesk at (864) 592-4682 (local) or (877) 722-2754
  • Visit the MySCC Portal page to look up your username or reset your password.

D2L Brightspace

  • Contact your instructor with questions about the content in the course, grades, or deadlines
  • Use the Get Help button or the D2L Help menu for quick answers
  • Contact SCCOnline (above) for assistance during business hours or use the after hours support below
  • D2L status page
  • D2L Login Handout

Honorlock Tests

  • Test must be taken on Windows, Mac, or Chromebook computers
  • Use the Live Chat button for help during test pre-check or during the test
  • Visit the HonorLock Support page for live chat
  • Call (844) 243-2500
  • Honorlock status page

Respondus LockDown Browser Tests

Panopto

Staff/Location

  • Bryana Atkinson – Online Support Specialist (Powers D-11)